Romanti Santos
As a Solutions Architect II at Twilio, Professional Services, I specialize in architecting and implementing complex solutions for enterprise clients, providing end-to-end support throughout the process. My responsibilities include:
- Designing and implementing robust solutions for enterprise-level customers, considering both short-term objectives and long-term scalability.
- Training and advising customers' managers, architects, and developers on best practices for leveraging Twilio technology effectively.
- Creating and delivering comprehensive design documents, architecture specifications, and project templates to clients and team members.
- Guiding customers in envisioning and designing their ideal solutions using Twilio's products as foundational building blocks.
- Mentoring and empowering customers throughout the solution implementation process, fostering skill development and confidence.
During my tenure as a Front End Developer at Zendesk, Professional Services, I specialized in crafting cutting-edge web applications and custom solutions for clients worldwide. My responsibilities included:
- Leading the coordination and development of web applications, scripts, integrations, and other tailored solutions.
- Providing consultative guidance to clients on effective implementation strategies and issue resolution, adhering to industry best practices.
- Conducting thorough code reviews of web apps and custom help center themes developed by Zendesk partners.
- Designing and developing custom help center themes to enhance user experience and brand identity.
- Serving as the team's Security Champion, offering mentorship and expertise on information security matters.
In addition to my professional roles, I've had valuable international experiences. While at Twilio, I participated in the Professional Services Meetup in Chicago, Illinois 🇺🇸, an internal conference that united the Global PS Flex team for training sessions, strategy alignment, workshops, and group activities. At Zendesk, I had the privilege of attending the "Customer Innovation Summit 2023" in Las Vegas, NV 🇺🇸, an internal conference focused on innovation, customer experience, artificial intelligence, and consultancy strategies.
Main technologies and tools: Proficient in HTML5, CSS, JavaScript (Vue.js, React, Node.js), jQuery, Git, Sketch, Photoshop, Twilio Platform (SDKs, Studio, TaskRouter, Serverless Functions, Flex, Flex Insights, Programmable Voice, Programmable Chat, Custom Plugins, Sync, Event Streams Segment), Zendesk App Framework (ZAF), Zendesk Integration Services (ZIS), and Twilo/Zendesk APIs.
I hold a bachelor's degree in Analysis and Development of Systems from FATEC Americana. Additionally, I'm committed to continuous self-directed learning through online courses and other resources to remain abreast of the latest advancements and explore new possibilities.
I also have extensive experience participating in various hackathons, leveraging my skills and creativity to contribute to collaborative projects.