Romanti Santos
(Romanti-Ezer Gomes dos Santos)
As a Staff Solutions Architect at Twilio, Professional Services, I specialize in architecting and implementing complex solutions for enterprise clients, providing end-to-end support throughout the process. My responsibilities include:
- Design and deliver enterprise-grade solutions that address critical business challenges - from launching new digital and voice channels to managing complex, time-sensitive implementations.
- Guide client teams in preparing for production launches, validating implementations, and establishing robust fallback strategies.
- Collaborate closely with product, support, and security teams to align client needs with Twilio’s platform capabilities.
- Create architectural models, technical documentation, and clear specifications to ensure success.
- Lead implementations such as IVRs, AI-powered agents (voice and digital), and integrations with external platforms including Google Cloud Platform, AWS, OpenAI, and WhatsApp Business (Meta).
- Act as a trusted advisor for enterprise clients, ensuring they unlock the full value of Twilio technologies.
Developer Experience
During my tenure as a Front End Developer at Zendesk, Professional Services, I specialized in crafting cutting-edge web applications and custom solutions for clients worldwide. My responsibilities included:
- Leading the coordination and development of web applications, scripts, integrations, and other tailored solutions.
- Providing consultative guidance to clients on effective implementation strategies and issue resolution, adhering to industry best practices.
- Conducting thorough code reviews of web apps and custom help center themes developed by Zendesk partners.
- Designing and developing custom help center themes to enhance user experience and brand identity.
- Serving as the team's Security Champion, offering mentorship and expertise on information security matters.
Main technologies and tools: Proficient in HTML5, CSS, JavaScript (Vue.js, React, Node.js), jq, Git, Sketch, Photoshop, Zendesk App Framework (ZAF), Zendesk Integration Services (ZIS) and Zendesk APIs.
International Experience
In addition to my professional roles, I've had valuable international experiences, including:.
- Twilio Global Professional Services Meetup in Denver, Colorado 🇺🇸 (2025)
- Twilio Global Professional Services Meetup in Arvada, Colorado 🇺🇸 (2024)
- Twilio Professional Services Meetup in Chicago, Illinois 🇺🇸 (2023)
- Zendesk Customer Innovation Summit in Las Vegas, Nevada 🇺🇸 (2023)
Education & Continuous Learning
I hold a bachelor's degree in Analysis and Development of Systems from FATEC Americana. I also hold an MBA in Digital Solution Architecture, which expanded my expertise in enterprise and agile architecture, cloud computing & DevSecOps, data science, and executive leadership. This program not only deepened my technical knowledge but also strengthened my strategic perspective on delivering high-impact, large-scale technology projects.
Additionally, I'm committed to continuous self-directed learning through online courses and other resources to remain abreast of the latest advancements and explore new possibilities.
Outside of work, I’m passionate about travel, technology, languages, and continuous learning. I enjoy exploring new ideas through side projects, hackathons, and tech events, which keep me curious and always experimenting.